Contact Information
and Welcome
Thank you for your interest in Made From The Heart Country Crafts. We welcome questions about our handmade crafts, products for sale, custom orders, gallery items, and community events. Reaching out is the fastest way to reserve an item, begin a commissioned piece, or arrange a special gift bundle. Our mission is to make handmade gifting and shopping simple, thoughtful, and personal. Contact us at (352) 581-2927 or visit our shop at 18360 Southeast 90th Place, Ocklawaha, FL 32179.
Ocklawaha, FL • Established 2024
Why contacting us matters
Contacting our store connects you with knowledgeable staff who can guide your purchase, confirm availability, provide advice on care, and coordinate custom details. Unlike impersonal online forms, our contact process emphasizes human-to-human interaction. Our team can quickly check maker availability, provide timelines, and help you find the perfect handmade gift — whether you're shopping for holiday handmade gifts, birthday handmade gifts, or a commission that requires careful design.
How to reach us
Phone
Call (352) 581-2927 for immediate support, product availability checks, or to discuss a custom order. Phone is the fastest way to have a live conversation with our staff.
In person
Visit our shop at 18360 Southeast 90th Place, Ocklawaha, FL 32179. We encourage in-person visits so you can experience materials and finishes firsthand.
Walk-ins
Walk-ins are welcome during business hours. For commissioned work or complex orders we recommend calling ahead to schedule a consultation.
Mail
For correspondence or non-urgent communications, use our store address above. For shipping returns or special labels, please call first to confirm the correct mailing instructions.
Business hours and location
Location
Made From The Heart Country Crafts
18360 Southeast 90th Place
Ocklawaha, FL 32179
United States
Hours of Operation
Monday
10:00 AM – 5:00 PM
Tuesday
10:00 AM – 5:00 PM
Wednesday
10:00 AM – 5:00 PM
Thursday
10:00 AM – 5:00 PM
Friday
10:00 AM – 6:00 PM
Saturday
10:00 AM – 4:00 PM
Sunday
CLOSED
Note: Hours may vary for holidays and special events. Call ahead at (352) 581-2927 if planning a visit around holiday seasons or local events.
Services available via contact
Product availability checks and reservations
Custom order consultations and quotes
Gift wrapping and personal message coordination
Workshop and event registration
Artist consignment inquiries and partnerships
Corporate or bulk gifting discussions
What to prepare before contacting about custom orders
To make our consultation efficient and effective, please have:
- A clear description or reference image of the desired item (gallery reference numbers help).
- Preferred deadline or event date.
- Budget range for the commission.
- Requested personalization details (names, dates, fonts, color preferences).
- Any sizing or material constraints you require.
What to expect after you contact us
Initial consultation
We’ll capture your request, confirm feasibility, and provide an estimated timeline and price range.
Confirmation
Upon agreement, we’ll request a deposit for certain commissions to cover materials and maker time.
Progress updates
For longer projects, we’ll provide photos or status updates upon request.
Completion
We’ll notify you when the piece is ready and confirm pickup or shipping arrangements.
Frequently Asked Questions
How quickly can I get a custom piece?
Simple personalized items may be completed within 1–2 weeks. More complex commissions can take 3–6 weeks or longer depending on maker availability. Contact (352) 581-2927 for current lead times.
Can I cancel an order?
Cancellation policies vary. For commissions where materials have been purchased or time has been reserved, partial or full deposits may be non-refundable. For non-custom purchases, standard return policies apply. Always confirm terms at time of order.
How do I request gift-wrapping and messages?
Call (352) 581-2927 or request at checkout in-store. We provide artisan-style gift wrapping and include a handwritten card or note upon request.
Do you work with corporate clients?
Yes. We offer curated artisanal gifting options for corporate events, appreciation gifts, and employee recognition. Bulk orders require advance notice to coordinate maker schedules.
Can I visit the makers or their studios?
Sometimes we coordinate maker events or studio visits during workshops or special events. Contact us to learn about upcoming maker showcases.
Emergency contact scenarios
If you need an item for an imminent occasion, call (352) 581-2927 and explain the urgency. We’ll do our best to expedite in-stock options or recommend near-term local alternatives. Last-minute custom orders may be limited but we can often suggest ready-made items that can be personalized with small finishing touches.
Privacy and data protection
We respect your privacy. Customer information provided for orders and commissions is used only to fulfill your request and will not be sold or shared. For questions about how your data is handled, call (352) 581-2927.
Accessibility and inclusivity
We aim to make our shop accessible and welcoming to everyone. If you have accessibility needs or need assistance during your visit, please call ahead so we can ensure a comfortable experience.
Feedback and partnerships
We welcome feedback about our product selection, service, and store experience. If you’re an artisan interested in partnering, or a customer with suggestions, contact us. We carefully review consignment and vendor applications to ensure alignment with our quality standards and mission to support local makers.
Contact Us
Made From The Heart Country Crafts
Address: 18360 Southeast 90th Place, Ocklawaha, FL 32179, United States
Hours: Mon–Wed 10:00 AM–5:00 PM; Thu–Fri 10:00 AM–6:00 PM; Sat 10:00 AM–4:00 PM; Sun Closed